Alcatel OmniTouch Call Center Office
The Alcatel-Lucent OmniTouch Call Center Office is an integrated Call Center solution, specifically designed to meet SME needs. It critically improves phone response, company greeting and other associated services. This professional solution targets not only small voice oriented call centers, but also services with enhanced welcome needs thanks to:
- Automatic Call Distribution: For high quality of service and optimized use of the company resources.
- Agent Assistant: For easy call management on PC for the agent.
- Supervision and Statistics: For enhanced visibility with positive impact in revenue generation.
What you need?
A call center solution to effectively manage all customers to provide efficient support and marketing campaign management effort.
What Alcatel OmniTouch Call Center Office provides?
Alcatel OmniTouch Call Center Office is designed to meet your call center handling needs. It's a complete, packaged call center solution reinforcing the "All-in-One" positioning of OmniPCX Office allowing users to:
- improve call handling,
- handle more calls,
- optimize the efficiency and effectiveness of the company's resources,
- keep the quality of service under control,
- monitor and anticipate the incoming calls flow.
This solution targets not only small voice oriented call centers, but also services with enhanced welcome needs.
It includes:
- Automatic Call Distribution (ACD) to improve processing of incoming calls,
- the Agent Assistant, a desktop application for the agent enhancing his or her efficiency,
- the Supervisor Console, providing real-time monitoring and allowing the supervisor to overview service levels and traffic,
- the Statistic Manager, an application dedicated to post-processing of traffic and call information stored in the system.
