PIMphony - Personal Communication Manager software
Alcatel-Lucent PIMphony is a Personal Communication Manager software that allows to control inbound and outbound calls from a PC. PIMphony is a CTI application fully integrated within the Alcatel-Lucent OmniPCX Office: it utilizes telephony information coming from the Alcatel-Lucent system to deliver a high level of phone services fully integrated in the end user PC and her/his application environment.
The PIMphony portfolio offers several packs with specific level of services, adapted to different employees profile:
- PIMphony Basic (free of charge) which aims at integrating basic phone tasks management in PC environment.
- PIMphony Pro (license based) that is dedicated to users, such as sales people, who manage daily an important volume of calls and look for advanced computer integration.
- PIMphony Team (license based), which targets users that often deal with workgroups communications or manage multiple lines.
- PIMphony Attendant (license based), which is a complete solution for operator in small company or for assistant in larger ones. It is a cost-efficient solution for a PC based operator console.
A Softphone Solution
A soft phone solution that turns your PC into a powerful telephony assistant
- Logical association between voice terminal and application on PC
- All terminals supported : 8&9 Series, DECT, IP Touch Wifi, Analog
- A seamless integration with your Contact management application
- Screen pop of Contact Card for incoming and outgoing calls
- Dial by name, Call log
- Direct call from any Windows application
- Drag and drop / Copy and paste
- Strong integration with OmniPCX Office applications
- Call Handling
- Voice Mail
- Phone Supervision
A Complete Offering
A range of versions to fit to various office users or remote users needs- PIMphony Basic - Free of charge entry offering, No software licenses required
- PIMphony Pro - "Basic" version + personal features
- PIMphony Team - "Pro" version + teamwork services
- PIMphony Attendant - "Team" version + attendant services
- PIMphony IP - Any PIMphony version on IP media
Call control from your desktop
Adapted to your current use of other applications, PIMphony can be:
- an icon in the Windows task bar as the PC is switched on
- a phone bar at the top of the screen
- a phone window
